Question 1

What is MediCase?

Accepted Answer

MediCase is a case management platform built specifically for Workers' Compensation work. It centralizes cases, tasks, deadlines, documents, communication, billable time, and reporting in one secure workspace, with AI assistance layered on top of the day-to-day workflow.

Question 2

Who is MediCase built for?

Accepted Answer

Nurse case managers, independent case managers, case management firms, TPAs, and carrier teams who need visibility across an active caseload rather than a general-purpose CRM or project tool.

Question 3

Is MediCase HIPAA compliant?

Accepted Answer

MediCase is built as a HIPAA-aligned platform: secure cloud storage, role-based access, and audit trails across record activity. Business Associate Agreements are available for qualifying customers. We do not claim SOC 2 certification.

Question 4

How does MediCase use AI?

Accepted Answer

AI is assistive only. It drafts case status summaries, surfaces overdue or at-risk work, supports documentation, flags missing details, and helps assemble reporting. Every output is reviewable and editable before it is used.

Question 5

Does MediCase replace case managers?

Accepted Answer

No. MediCase does not make clinical judgments, diagnoses, or claims decisions. It removes administrative drag so case managers spend more time on the work only they can do.

Question 6

Can independent case managers use it?

Accepted Answer

Yes. Solo practitioners run the same workflow as firms: caseload organization, deadline tracking, billable time capture, secure document storage, and client-ready reporting without administrative staff.

Question 7

Can teams import existing data?

Accepted Answer

Yes. Onboarding includes structured import of your existing case list, contacts, and supporting documents so your team starts inside a populated workspace rather than an empty one.

Question 8

What billing workflows are supported?

Accepted Answer

Billable time and expense capture per case, a review queue before submission, a Reject & Correct loop for returned items, reimbursement oversight, and an audit trail of billing changes.

Question 9

How does onboarding work?

Accepted Answer

A guided rollout: workspace configuration, data import, role and permission setup, workflow templates for your case types, and live training for your team, with human support after go-live.

Question 10

How do I request pricing?

Accepted Answer

Book a demo. Pricing depends on team size, case volume, and the modules you need, so we scope it after we understand your workflow.

Straight answers before you book a demo

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